Job overview
The Area Manager is responsible for managing KHIANG branches and other assigned F&B brands, with primary responsibility for Suvarnabhumi Airport and Silom branches. Other branches or locations may be assigned based on business needs and management direction.
This role oversees no fewer than 8 branches, ensuring operational excellence, sales performance, cost efficiency, food quality, hygiene standards, and consistent customer service. The Area Manager must be hands-on, fast in problem-solving, strong in team leadership, and able to manage both airport and city branch operations under CHAW values: Curious, Team, Act Fast, Empowered, and Simple.
Responsibilities
Store Operations & SOP Management
- Oversee daily operations of KHIANG branches and other assigned F&B brands, with primary focus on Suvarnabhumi Airport and Silom.
- Manage no fewer than 8 branches to ensure consistent food quality, service speed, cleanliness, staff readiness, and sales performance.
- Ensure all branches comply with company SOPs, brand standards, airport / landlord requirements, and food safety regulations.
- Conduct regular branch visits, operational audits, and follow-ups on corrective actions.
- Monitor kitchen flow, service flow, peak-hour readiness, product availability, and store presentation.
- Ensure all menu items follow recipe standards, portion control, taste profile, and presentation guidelines.
Sales, Cost & Inventory Control
- Monitor branch sales performance, transaction trends, menu mix, and customer behavior.
- Support Store Managers in achieving KPIs for sales, profitability, service quality, and customer satisfaction.
- Control key store costs, including COGS, wastage, stock variance, staff cost, and controllable expenses.
- Supervise stock usage, material requests, safety stock, receiving process, FIFO, and storage standards.
- Coordinate with Procurement and Warehouse teams to ensure accurate and timely raw material delivery.
- Review daily sales reports, POS data, stock reports, cash handling, voids, refunds, and abnormal transactions.
People Management & Training
Qualifications
- Education: Bachelor’s degree in Business Administration, Hospitality, Food Service Management, Operations Management, or related field.
- Experience:
- Minimum 5 years of experience in F&B operations, multi-store management, area operations, or restaurant chain management.
- Experience in Quick Service Restaurant, franchise business, airport F&B, or high-volume restaurant operations is highly preferred.
- Proven ability to manage multiple branches and lead Shop Managers / Supervisors across different locations.
- Strong experience in sales performance, manpower planning, cost control, inventory control, SOP implementation, and food quality management.
- Technical Skills:
- Strong knowledge of F&B SOPs, kitchen operations, recipe control, food safety, hygiene, inventory, and service standards.
- Good understanding of P&L, COGS, COL, wastage control, gross profit, stock variance, and store profitability.
- Able to analyze POS reports, sales reports, stock reports, labor cost, wastage, and operational KPIs.
- Familiar with POS, inventory systems, attendance systems, payroll coordination, and basic documents such as PO, invoice, and stock count.
- Proficient in Microsoft Office, Google Workspace, and reporting tools.
- Able to use AI productivity tools such as ChatGPT, Gemini, Claude, or Notion AI to support reporting, SOP improvement, training materials, and problem analysis.
Contact
ฝ่ายทรัพยากรบุคคล
บริษัท ชอ แมเนจเม้นท์ จำกัด
287 อาคารลิเบอร์ตี้ สแควร์ ชั้น 10 ห้อง 1005
แขวงสีลม เขตบางรัก กรุงเทพมหานคร 10500
โทรศัพท์ : 061-396-8615
เว็บไซต์ : www.chaw.co.th
LINE ID: hrchawmanagement
