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What does a Project Manager do at Un-titled Lab?

As part of Business & Operation team, you will be responsible for the planning, management, and successful execution of projects from start to finish. Your primary objective will be to cultivate and nurture sustainable relationships with our valued clients, understanding their unique needs and providing timely solutions to any challenges they may encounter. As a vital link between our clients and the company, your unwavering dedication will foster client loyalty and contribute to our organisation's growth through positive client-to-business engagement.

Key Responsibilities

Client Relationship Management

• Foster strong relationships with clients, acting as their primary point of contact and trusted advisor.
• Proactive in understanding clients' business goals and challenges, anticipating their needs and providing personalised support.
• Manage client expectations proactively, addressing concerns and ensuring smooth project flow.

Project Leadership

• Manage the smooth onboarding of new clients, gathering essential information and setting the stage for success.
• Collaborate with internal teams to create clear project scopes and briefs that align with client objectives.
• Maintain confidentiality, upholding ethical standards, and representing our organisation in a positive and reputable manner.

Project Planning and Management

• Manage project timelines, budgets, and resource allocation within the Brand Lab.
• Schedule appointments, meetings, and reservations as needed.
• Anticipate potential roadblocks and propose solutions, keeping projects on track.

Team & Resource Management

• Screen client feedback and requests and liaise with relevant team members within the Brand Lab to provide solutions.
• Collaborate with team members across different disciplines to ensure everyone is aligned with project requirements and deadlines, providing the tools and support for successful implementation.
• Compile and keep records on client accounts.

What Else?

• Identify and develop new opportunities with clients.
• Keep documentation and records of client interactions for training purposes
• Support Un-titled Lab's business development activities.

What do we want to see?

Skills & Capabilities

• Effective communication and active listening skills with the confidence with ability to manage upwards.
• Excellent organisation skills and able to work under pressure to meet deadlines without compromising quality.
• Excellent attention to detail and expects nothing less.
• Strong ability to connect with clients on a personal level, building trust and rapport.
• Be a team player and have a problem-solving aptitude.
• Ability to anticipate and understand and solve issues and challenges before they become critical.
• Having strong interested in design and branding.

Qualifications

Must Have

• • Bachelor's degree or Master's degree in business, design, communications, or a related field.
  • 3+ years of experience in project management, client service, or account management, ideally within a branding or design agency.
  • Proficient with MS Office and project management software currently, we are using Notion, Google Workspace, and Slack.
  • Exceptional communication and interpersonal skills, with a customer-centric mindset.

Nice to Have

• • Understanding of fundamental branding and design process.

Why join us?

• Exciting opportunity to work alongside a team of experts in a collaborative and dynamic environment.
• Gain hands-on experience in project management and client service.
• Continuous learning and growth opportunities within a supportive and inclusive culture.

Un-titled Lab Co., Ltd.
38 Sukhumvit 69 Alley, Phra Khanong Nuea, Wattana
Bangkok 10110, TH
(+66) 2 161 0252