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The Sales Manager (ERP & Retail Tech) is responsible for leading the overall B2B sales strategy and execution to achieve business growth, profitability, and market expansion for INBOX Corporation Co., Ltd. This role focuses on corporate sales of comprehensive ERP and Retail Technology solutions (e.g., POS systems, inventory management), developing long-term client partnerships, and driving end-to-end sales processes from lead generation to project delivery.

Operating as an individual contributor for sales targets, the ideal candidate is a strategic yet hands-on leader who also oversees the IT Support and Operations team. You will utilize solution-based selling, analyze market trends, ensure post-sale SLA compliance, and drive consistent revenue performance while embracing a fast-moving, AI-driven work environment.

Strategic Sales & Business Developmen

• Drive Individual Sales Targets: Take full ownership of personal sales quotas, focusing on B2B corporate and enterprise accounts for ERP and Retail Tech solutions.
• Hunter-and-Farmer Approach: Proactively identify potential clients, conduct prospecting calls, and arrange meetings with key decision-makers (C-Level, IT Directors, Retail Directors).
• Strategic Planning: Develop and implement sales plans and budgets aligned with company goals, identifying emerging markets and new product opportunities.
• Commercial Execution: Lead proposal presentations, RFP/RFQ responses, system demonstrations (POCs), and commercial negotiations until contract closure.
• Brand Representation: Represent the company in strategic negotiations, trade shows, and industry events to strengthen brand visibility and pipeline opportunities.

IT Support & Operations Leadership

• Manage Support Operations: Lead, coach, and motivate the IT Support / Helpdesk team (Note: This role manages technical operations, not a sales team) to ensure high-quality post-sales service.
• Performance Management: Set clear KPI frameworks for the support team (e.g., ticket resolution times, SLA compliance, CSAT) and conduct regular performance reviews.
• Escalation Management: Act as the primary escalation point for critical system issues, balancing customer satisfaction with operational feasibility.
• Culture Building: Foster a collaborative and transparent culture within the operations team, aligned with INBOX’s core values and digital work philosophy.

Account Management & Cross-Functional Collaboration

• Client Partnerships: Build and maintain strong, long-term relationships, ensuring a deep understanding of customer needs, business challenges, and future opportunities.
• Internal Synergy: Work closely with internal departments (Project, Technical, and Finance) to design and propose tailored solutions that meet client expectations.
• Revenue Expansion: Monitor account health and utilize data from support tickets to drive upselling or cross-selling opportunities (e.g., new modules, upgrades) across the client portfolio.

Market Analysis & Reporting

• Data-Driven Insights: Analyze sales data, customer feedback, and competitor activity to identify market trends and actionable business insights.
• Forecasting: Generate accurate sales forecasts, pipeline reports, and variance analyses for management review.
• Marketing Alignment: Collaborate with the Marketing team to develop data-driven campaigns that align with customer demand and product positioning.

Process Optimization & Digital Transformation

• AI & Workflow Integration: Integrate digital and AI productivity tools (e.g., Claude, ChatGPT, Gemini, Notion AI, Co-work systems) to optimize documentation, streamline client communications, and accelerate proposal generation.
• System Improvement: Continuously improve the sales workflow and CRM systems to enhance lead tracking, forecasting accuracy, and reporting efficiency.
• Standardization: Support digital transformation initiatives by standardizing proposal formats, pricing structures, and documentation to ensure consistency and compliance.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, IT, Engineering, or a related field. (MBA is a plus).

Experience:

• 5–8 years of experience in B2B sales, key account management, or business development, specifically focused on ERP, Retail Tech, Digital Solutions, or Enterprise Software.
• Proven success as an individual contributor achieving high-value sales targets and managing long-cycle project sales.
• 2–3 years of experience managing or working closely with IT Support, Implementation, or IT Operations teams.

Technical & Digital Skills:

• Strong understanding of retail business processes, ERP architectures, and project sales lifecycles.
• Proficient in CRM systems, sales analytics, Microsoft Office, Google Workspace, and data visualization tools (Power BI, Data Studio).
• Highly familiar with Generative AI tools (ChatGPT, Claude, Gemini, Notion AI) and workflow automation.

Soft Skills:

• Strategic thinker with strong analytical, negotiation, and relationship-building abilities.
• Inspiring leadership style that drives accountability within operational teams.
• High adaptability, resilience, and a strong customer-centric, owner mindset.

Work Conditions

• Work at Inbox Corporation Head Office, Bangkok.
• Standard working hours (Monday–Friday), with flexibility for project-based schedules and client support escalations.
• Occasional travel to client sites or operational locations may be required.

Language:

• Thai: Excellent.
• English: Intermediate to Advanced (Capable of handling proposals, meetings, and presentations).

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บริษัท ชอ แมเนจเม้นท์ จำกัด

287 อาคารลิเบอร์ตี้ สแควร์ ชั้น 10 ห้อง 1005
​​แขวงสีลม เขตบางรัก กรุงเทพมหานคร 10500

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โทรศัพท์ : 061-396-8615
เว็บไซต์ : www.chaw.co.th
​LINE ID: hrchawmanagement