Job overview
We are seeking a motivated and detail-oriented Account Manager to join our Client Success team. The ideal candidate has strong project coordination skills, a deep understanding of customer behavior, and preferably experience from a marketing or digital agency. Knowledge in IT or Marketing Technology is a plus.
Responsibilities
Key Responsibilities
- Develop strong relationships with clients and act as a trusted partner to support their marketing and CRM goals
- Understand client business and customer behavior to recommend appropriate marketing strategies and solutions
- Manage and coordinate projects from brief to execution, ensuring timelines and quality expectations are met
- Collaborate with internal teams and third-party vendors to deliver campaigns and platform implementations
- Analyze campaign and membership performance data to generate insights and improve future results
- Prepare and deliver reports and presentations to clients on campaign performance and recommendations
- Manage purchase orders, privilege stock, and coordination with reward/privilege partners
Qualifications
Qualifications
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
- 1–2 years of experience in account management, project management, or client service roles
- Experience working in a marketing or digital agency is preferred
- Strong understanding of customer behavior and marketing fundamentals
- Knowledge or interest in IT, CRM platforms, or marketing technology is a plus
- Excellent communication, coordination, and problem-solving skills
- Strong analytical skills and attention to detail
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Proactive, service-minded, and able to handle multiple tasks effectively in a fast-paced environment
