Job overview
Job Overview
The Technical Support Engineer plays a critical role in providing technical support for both products and sales operations, ensuring maximum efficiency and performance. This position covers installation, testing, troubleshooting, and technical documentation, including user manuals. Occasional travel to client sites or other provinces may be required.
The incumbent will work closely with the software engineering and sales teams, responsible for designing electrical systems, creating and interpreting AutoCAD drawings, preparing cost estimates, developing technical documentation, compiling and summarizing reports, preparing maintenance plans for electrical systems, and producing product user manuals.
Responsibilities
Job Responsibilitie
- Provide technical support to optimize product performance and sales processes
- Design and draft electrical schematics (AutoCAD), prepare cost estimates, and ensure compliance with specifications
- Develop technical documentation, user manuals, and maintenance reports
- Assist with product installation, testing, and troubleshooting of electrical systems
- Perform on-site or out-of-town assignments as required
- Collaborate with internal teams to identify issues and implement effective solutions
Qualifications
Qualifications & Technical Skills
Education & Experience:
- Bachelor’s degree in Electrical Engineering or a related field
- 1–3 years of experience in electrical systems, maintenance, or technical support
- Professional certification (e.g., กว.) is a plus
Technical Knowledge:
- Strong understanding of electrical circuits, system design, and circuit analysis
- Experience in installation, inspection, and troubleshooting of electrical systems, control systems, and PLCs
- Knowledge of electrical safety standards such as IEC, NEC, or IEEE
- Proficiency with electrical testing tools (Multimeter, Omicron, etc.) and CAD software (AutoCAD)
Communication & Documentation:
- Ability to explain technical issues clearly to clients and team members
- Skilled in creating maintenance reports, problem analysis, and user manuals
- Proficient in English (spoken and written)
- Having a personal vehicle with a valid driver’s license is an advantage
Personal Attributes:
- Minimum age: 25, open to all genders
- Responsible, resilient under pressure, and able to deliver tasks on time
- Strong problem-solving skills and commitment to confidentiality
- Team player with good interpersonal skills and a customer service mindset
Contact
📞 Contact Us
Email: [email protected]
Phone: (+0)88 948 8018
Address:
349 SJ Infinite I Business Complex, Unit No. 04–05, 24th Floor,
Vibhavadi-Rangsit Road, Chomphon Subdistrict, Chatuchak District,
Bangkok 10900, Thailand
